I've OTRS 5 working fine . I need to retrieve information from web
for example I received emails from support team they put in the subject (customer ID) I need to put in the body message of the Ticket the customer information based on Customer ID which will fetch it from another local system through Url e.x "skldfj.com/dslkde.php?id=23487893"
for example I received ticket in subject: customer 23487893 have issue
in body need to be something like
hello team this customer (ID 23487893) have issue
customer info (fetch it from skldfj.com/dslkde.php?id=23487893)
name
telephone and more
Related
I'm trying to query some records like vendor and customer using suiteql with REST API using Postman.
The issue is that it return everytime the same error:
"Invalid search query. Detailed unprocessed description follows. Search error occurred: Record 'customer' was not found."
I tried:
differents syntax like Customer, CUSTOMER, customers, Customers, CUSTOMERS
but no change.
I added customer access to the role.
Is there something to activate while using suiteql with rest api?
Can you first try with select * from customer and see if any results are returned and then go on appending your conditions like date created greater than this year start
SELECT id, companyname, email, datecreated
FROM customer
WHERE datecreated >= BUILTIN.RELATIVE_RANGES('TFY', 'START')
AND datecreated <= BUILTIN.RELATIVE_RANGES('TFY', 'END');
NetSuite doesn't say it but for a record to be searchable, the user needs to have the following permissions:
Transactions:
Find Transaction
All the records needed
Lists:
Perform search
All the records needed
Setup:
REST WEB Services
Log in using Access Tokens or Oauth 2.0
Reports:
SuiteAnalytics WorkBook
How does bot framework identify the user so it knows to go and grab correct state data? It identifies user correctly when same channel is used, even on different machines. Does it user IP address or something similar?
It is based on the Id property of the user + the channel Id. This user Id depends on the channel: each channel has a specific format of user Id, hence those 2 fields.
Examples:
Webchat: by default is userid but can be changed: user: { id: 'userid' },
Emulator: user ID is always set to default-user
Facebook Messenger: the user ID is a PSID (Page Scoped ID) of the user
Slack: the user ID is made of the concatenation of several parameters: Slack's Team ID, Slack's channel ID, and Slack's User ID
SMS: it's the phone number
Email: it's the email address
etc
I am trying to implement a 1:m relationship between Contacts & Service Contracts in VTiger 6. We will use the relationship to track Users of our system. Each Contact should only be allowed to be link to 1 Service Contract at a time (1:m).
I was able to get the ServiceContract side of this working by using the following code:
require_once 'vtlib/Vtiger/Module.php';
$scmodule=Vtiger_Module::getInstance('ServiceContracts');
$scmodule->setRelatedList(Vtiger_Module::getInstance('Contacts'), 'Users',Array('SELECT'),'get_related_list');
This added a tab on the right side of Service Contracts titled "Users" with a SELECT button and allows us to ADD/REMOVE Contacts from the list.
However, what we would also like is to have a field on the Contacts page that shows which Service Contract they are linked to.
UPDATE:
I used the following code to add a single Service Contract field to Contacts:
`
include_once('vtlib/Vtiger/Module.php');
$module = Vtiger_Module::getInstance('Contacts');
$blockInstance = Vtiger_Block::getInstance('LBL_CONTACT_INFORMATION', $module);
$fieldInstance = new Vtiger_Field();
$fieldInstance->name = 'SelectYourAccount';
$fieldInstance->label = 'Account';
$fieldInstance->uitype = 10;
$fieldInstance->typeofdata = 'V~O';
$blockInstance->addField($fieldInstance);
$fieldInstance->setRelatedModules(Array('ServiceContracts'));`
The above code worked fine and I have an Account field in contact details that I can link to a single Service Contract; however, when I select a Service Contract for a Contact and then go to the Users list on the Service Contract, the Contact isn't listed.
Any help would be greatly appreciated!
What i understand from your Question is that Contact is your "1" module and Service Contract is "M(Multi Record)" module. Which means 1 Contact will have multiple Service Contract. So in vtiger Service Contract Related List is already given under Contact Module.Please check this image below.
Next in Service Contract you will have Option to select Contact so that Contract will be liked with "1" Contact. See Screenshot here.
I Hope you will get clear picture after reading this of Relation in Vtiger.
How do you get the raw contact id from the ec_contact_id on the URL created by EXM?
We are using Sitecore's EXM to send emails containing links for surveys to recipients. When the recipient takes the survey we want to tie the response back to the recipient. Since EXM puts a unique Id, ec_contact_id, for the contact (encrypted) we want to use that to determine the recipient versus adding our own custom id.
We found this article, https://briancaos.wordpress.com/2015/04/27/sitecore-8-exm-get-the-email-recipient-from-a-sublayout/, and tried implementing it in the Sitecore controller that gets called when the recipient clicks on the link but the resulting recipient name comes back as empty. We don't have a "sc_item_id" value so we tried "_id" and "ec_message_id" in its place but neither value produced a valid contact Id or recipient name. We also tried looking in MongoDB with the decrypted contactId but couldn't find a match.
You could try somthing like this:
//get value of the ec_contact_id parameter for current request
string queryString = WebUtil.GetQueryString( Sitecore.Modules.EmailCampaign.GlobalSettings.AnalyticsContactIdQueryKey);
var shortID = ShortID.TryParse(queryString, out shortID);
System.Guid contactId;
// where initializationVector is System.Guid of your email message item.
using (var cryptoServiceProvider = new GuidCryptoServiceProvider(System.Text.Encoding.UTF8.GetBytes(GlobalSettings.PrivateKey), initializationVector.ToByteArray()))
{
contactId = cryptoServiceProvider.Decrypt(shortID.Guid);
}
When you create a new user in an email list, Sitecore creates a record in the xDB Mongo database. You should be able to get the email address from the users profile.
Tracker.Current.Contact.GetFacet<IContactEmailAddresses>("Emails").Entries[Tracker.Current.Contact.GetFacet<IContactEmailAddresses>("Emails").Preferred]
Tracker.Current.Contact.GetFacet<IContactEmailAddresses>("Emails").Entries["work_email"]
I want to know is there any way to get user subscrition / unsubscrition to email campaign ?
Is it saved in one of databases/tables in MSSQL ?
If you use the approach with opting in and out being determined on the fact if user is in role, then it is stored in the aspnet_UsersInRoles table in your core database. This table does not keep the information when role was assigned to the user. That's why you cannot get information when user subscribed or unsubscribed to email campaign.
The only thing you can check is if user is in the role:
user.IsInRole(roleName)
The user's subscription is driven by the users role, but It is possible to get the users subscriptions in ECM, You just have to use the api.
You can get the contact from the email address:
string fullName = commonDomain + "\\" + Util.AddressToUserName(username);
var contact = Contact.FromName(fullName);
var subscriptions = contact.GetSubscriptions();
Once you have a contact you can call the GetSubscriptions() method which will return the recipient lists the user is signed up to. There are a host of other methods you can call on a contact and if there is a a way to get the date unsubscribed/subscribed it will be here.
If not reflect Sitecore.EmailCampaign.dll and keep looking! There might be some extra information in the automation states table in the Analytics database. More info on automation state here:
https://www.sitecore.net/learn/blogs/technical-blogs/sitecore-magnified/posts/2013/09/ecm-automation-states-magic.aspx
Also noticed there is a method GetUnsubscribersStatistics on the Sitecore.Modules.EmailCampaign.Core.Analytics.AnalyticsHelper class. This will have the date of unsubscription.