OTRS Dashboard not showing queue data for certain agent / role combinations - otrs

In my OTRS implementation I am using roles to set permissions for agents. In this case I have two levels of access. One set of Agents get full access (with permission "rw" checked) of group X via role Y. Another set of agents have only "ro", "note", "owner", "priority" checked for group X via role Z.
When accessing the dashboard, users who are assigned role Y have access to the tickets in the various dashboard sections. Users assigned role Z do not have access to any ticket information within the dashboard.
When debugging what I found was a user had to have the "rw" permission set for the group in the role for it to work. Anything else did not work.
What is the proper way this should work? Or am I mising something? If feel the dashboard should work with simply having access to the group.

I found a solution, OTRS only lists RW, but you can change that:
?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend::Agent::Dashboard;SysConfigGroup=Ticket;#

Related

Assign different role to a group member

I am looking for advice on a not so particular situation.
I currently have roughly 20000 stores.
All stores have admins, managers and user roles.
An admin can create/manage any roles
A manager can create/manage only user role
A user can login and access custom functionality.
Any persona can be assigned to 1 or multiple store and can have 1 or multiple roles for that particular store.
Ie:
StoreA has userA as Admin and userB as Manager
StoreB has userA as User and userB as Admin
At first, I converted my stores to be groups. But since roles are binded to the group, I would have still have 3 roles for each group (20000 groups and 60000 roles - Group StoreA, Roles: StoreA_Admin, StoreA_Manager, StoreA_User, etc...). Not sure if it is the right decision, And I am not sure about the performance.
Then, I kept the stores as groups, but instead of creating roles, I created custom multivalued attributes that saves the group uid. That worked in carbon, as well as the API, but the console doesn't like the multivalued fields. And if another role is introduced, I would have to create another field.
Any thought on how to approach this situation ?
We can map your story to IS groups and roles as follows.
Please note that groups and roles are treated as two separate resources since IS-5.11.0.
Refer to:
https://is.docs.wso2.com/en/5.11.0/setup/migrating-what-has-changed/#group-and-role-separation
https://medium.com/p/93d42fe2f135
That separation is not clearly visible in the management console. So you can use the console application to create groups and roles.
Group used to represent a collection of users in the user store. One user can belong to zero or more groups.
Role is a collection of permissions. A role can have zero or more permissions.
We can assign a role either to a group/ a user.
Due to this statement:
A user can log in and access custom functionality.
We don't need to assign any role to normal business users specifically.No specific role is required to login into the business application via identity server basic authentication. In case your business application has a role-based access control need to assign a role to business users as well. Otherwise, every user will get login permissions upon successful authentication, it should be enough to do business operations in the application.
In your case, if any store's admin has the same set of permissions and any manager has the same set of permissions, you can't just evaluate the permissions and authorize the requests.
For eg: If user B is the manager of store A and admin of store B, he has inherited both admin and manager roles related permissions. But user B performs a request on store B, you have to authorize the request based on only the roles related to store B.

Complex Role manager in ssas tabular cube?

I am puzzled about the Role Manager in Visual Studio when working with SSAS tabular cubes:
Is my understanding correct?
When a user logs to the cube, the “security” will check each role and see if the user is in that role… if the user is in the role; it gives the said access.
If the user is in multiple roles, it will give some sort UNION between all of them, so the user can see as much as possible , correct?
Is this documented anywhere?
Ps: is there also documentation in cases where you force less access (like having a ‘users’ table and putting that filter in a .pbix only on a specific page?
From https://learn.microsoft.com/en-us/analysis-services/tabular-models/roles-ssas-tabular?view=asallproducts-allversions#permissions
"A group or user can be a member of any number of roles, each role with a different permission. When a user is a member of multiple roles, the permissions defined for each role are cumulative. For example, if a user is a member of a role with the Read permission, and also a member of a role with None permission, that user will have Read permissions."
One important result of this in SSAS, is that Server Admins can read everything always.
Also don't confuse access from filters. Access of "None" means I cannot ever access the data. Access of "Read" plus a page filter will not prevent me from accessing the data from Q+A or Analyze in Excel. Use filters in roles for security. A security table used in a filter in a role will prevent access. If the filter is just on the visual or page, the data is not secure, just not shown.

Limit google account to use ONLY big query

My organization wants to limit the GCP services any user can use. For example we only want to allow the usage of Big Query.
Is there a way to contract GCP in a way that even the top account (or tenant, organization or whatever) can't instantiate anything besides Big Query?
Thanks
I would recommend maybe trying the following. Basically you want to create a group and apply the proper Big Query roles to the group which will then be inherited by all members of the group. Google allows you to create a "company" group that you can have set to auto-add all current/new users of your organization to.
Take the following steps.
Create a "Company" group by following this article. Make sure to set it up so that current and new users of organization will be added. (if you don't want this then just create a group and add in the users necessary)
In GCP, add the corresponding Big Query roles you want to have applied to all your organization's members to the single group.
As suggested by Jack, you can create a group that grants access only to BigQuery, place all users in that group and grant them no extra permissions.
But you must have at least one project owner account that can do anything in that project.
If you want to secure your organization even further, you can do the following:
Limit the amount of services that can be activated using quotas
Monitor actions performed by users with Audit Logs
Set up alerts that will notify you when certain services are activated

AWS - IAM and cleaning roles

My company asked my to clean every resources that is not used in our AWS organization account. I am currently removing users. roles and users groups.
Under the role page, there is a Last Activity section. if the last activity is None does it mean that the role was created but never used?
Yes it does mean that the role was not used.
But the more correct explanation would be this :- " single role is associated with single or more than one services.If it shows none that means that role didn't accessed any of the service associate with it.
if you want to find one on one basis that which services associated with this role was used when simple click on the role name -> under summary -> go to access advisor to see services that the role can access and when those services were last accessed. Review this data to remove unused permissions.
docs for reference

Sitecore - copy Role and users to new environment

We are using Sitecore 8 update 3 with Active Directory integration. I am trying to copy a Role and the respective users tied to it from our Dev environment over to Prod
example:
role: Sitecore/IHaveAccess
users: ad/dk123, ad/dk234, ad/dk345...
I tried two different methods:
Method 1: Generate package:
By creating a package that described on the page 19: https://sdn.sitecore.net/upload/sitecore6/65/package_designer_admin_guide-a4.pdf
When I installed the package on the new environment, the role was added but none of the users was under the Role.
Method 2: Serialization:
I serialize the item, but when viewing in Notepad++ is does not contain any users. When I serialize a user who was in the group, I do see the group.
Any thoughts why we have the issue?
Unfortunately, the membership information is stored against the user and not the role (the same for roles within roles). In this instance, the membership information is stored against the AD user. You are storing that a user is a member of role x and not that role x contains member y.
This means that you would need to package up both the role, and the corresponding users. I'm not sure of how this would work using AD though, since you are essentially trying to sync back user related data via Sitecore. I would ensure at your AD provider is not set as readonly in the connection string or it's setup. Since you only have a one-way sync, there's no way to store that information back in AD and have it persist.
Personally, I would set up my roles differently to allow the management to be easier, but it depends on your exact requirements obviously:
Create a Sitecore role, assign all your permissions and security against this roles (sitecore\IHaveAccess)
Create a matching AD role (ad\IHaveAccess) and add this as a member of your Sitecore role
Add your AD users to your AD Group. They will gain the correct permissions through Role In Role. If you already have AD Groups set up, you simply add existing Groups to the new Group even.
Using this, at most you have to add your AD roles back into your Sitecore roles (this shouldn't be the case you added the AD roles as a member of the Sitecore role so the membership is stored in Sitecore). It also has the advtantage that your users/roles/membership is centrally located within one system.