Category Tile View: Showing wrong Reply Count - sharepoint-2013

Question

In SharePoint Community site , Category Tile view is showing wrong count of reply. In general Category total replies are 5 but in Category tile view it is showing 3. This behaviour we are able to replicate both in our test and Production environment. We also waited for one day , if this issue related to Crawl but issue still persists.
Please give some suggestions on this.
Thanks,
Sheetal

Answer 1

I had the exact same problem and there was no fix available. In my opinion these counters are updated through event receivers, so this has nothing to do with search crawls.
I solved this by setting the correct fields by code:
First count the topics and replies with this SSOM code
/// <summary>
/// Dictionary: categId, nr disc
/// </summary>
public Dictionary<int, int> CategoryTopicCount
{
get
{
var categoriesDiscussionsCount = new Dictionary<int, int>();
foreach (int categId in Categories)
{
var spquery = new SPQuery();
spquery.Query = ""
+ " <Where>"
+ " <And> "
+ " <IsNull>"
+ " <FieldRef Name='ParentFolderId' />"
+ " </IsNull>"
+ " <Eq>"
+ " <FieldRef Name='CategoriesLookup' LookupId='TRUE' />"
+ " <Value Type='Lookup'>" + categId + "</Value>"
+ " </Eq>"
+ " </And> "
+ " </Where>";
spquery.ViewAttributes = "Scope='RecursiveAll'";
categoriesDiscussionsCount.Add(categId, _discussionList.GetItems(spquery).Count);
}
return categoriesDiscussionsCount;
}
}
/// <summary>
/// Dictionary: categId, nr replies
/// </summary>
public Dictionary<int, int> CategoryReplyCount
{
get
{
var categoriesDiscussionsCount = new Dictionary<int, int>();
foreach (int categId in Categories)
{
//get topics of this category
var spquery = new SPQuery();
spquery.Query = ""
+ " <Where>"
+ " <And> "
+ " <IsNull>"
+ " <FieldRef Name='ParentFolderId' />"
+ " </IsNull>"
+ " <Eq>"
+ " <FieldRef Name='CategoriesLookup' LookupId='TRUE' />"
+ " <Value Type='Lookup'>" + categId + "</Value>"
+ " </Eq>"
+ " </And> "
+ " </Where>";
spquery.ViewAttributes = "Scope='RecursiveAll'";
SPListItemCollection topicsOfThisCategory = _discussionList.GetItems(spquery);
//get nr of replies for each topic of this category
var totalRepliesCategory = 0;
foreach (SPListItem topic in topicsOfThisCategory)
{
var spqueryreplies = new SPQuery();
spqueryreplies.Query = ""
+ " <Where>"
+ " <And> "
+ " <IsNotNull>"
+ " <FieldRef Name='ParentFolderId' />"
+ " </IsNotNull>"
+ " <Eq>"
+ " <FieldRef Name='ParentFolderId' />"
+ " <Value Type='Number'>" + topic.ID + "</Value>"
+ " </Eq>"
+ " </And> "
+ " </Where>";
spqueryreplies.ViewAttributes = "Scope='RecursiveAll'";
totalRepliesCategory += _discussionList.GetItems(spqueryreplies).Count;
}
categoriesDiscussionsCount.Add(categId, totalRepliesCategory);
}
return categoriesDiscussionsCount;
}
}
Then update the counters with this SSOM code:
/// <summary>
/// Update number of topics and replies for each category
/// </summary>
public void UpdateCategoriesCounts()
{
Dictionary<int, int> categoryTopicCount = this.CategoryTopicCount;
Dictionary<int, int> categoryReplyCount = this.CategoryReplyCount;
SPListItemCollection categories = _categoryList.Items;
foreach (SPListItem category in categories)
{
Console.WriteLine("Handling " + category.DisplayName);
int topicCount = category["TopicCount"] == null ? 0 : Convert.ToInt32(category["TopicCount"]);
int replyCount = category["ReplyCount"] == null ? 0 : Convert.ToInt32(category["ReplyCount"]);
Console.WriteLine("Topics: " + categoryTopicCount[category.ID] + " || Replies: " + categoryReplyCount[category.ID]);
_web.AllowUnsafeUpdates = true;
if (categoryTopicCount[category.ID] != topicCount)
category["TopicCount"] = categoryTopicCount[category.ID];
if (categoryReplyCount[category.ID] != replyCount)
category["ReplyCount"] = categoryReplyCount[category.ID];
category.SystemUpdate(false);
_web.AllowUnsafeUpdates = false;
Console.WriteLine("Saved...");
}
Console.WriteLine("Finished");
}
Hope this helps you!
PS: the same problem might occure with the 'my membership'-counters. Here we can also adjust the values through code. Check this: SharePoint 'my membership' webpart counters in community site