I have the next thing to do in vtiger 5.4
Firstly I assign tickets to users with the status 'Open' inmediatly an email is send to the mail of that user, is the responsability of the user to resolve the ticket, but if the status of the ticket after 48 hours is still 'Open' then i want to re send the mail again to the assigned user.
I have read that this can be done with workflows but I dont have a clear idea of what I have to do.
Yes you can,
set the workflow as follow:
Step1
Step 2
Step 3
Related
I am using the hosted form payment approach to accepting payments from users on my site. I dont see any examples of how to go about verifying the payment once the user is redirected back to my site. Here is how I'm trying to approach it:
Generate a token/form based on the cart
Post to the form url and send the user away
User returns to a verifying page
I have set up a webhook for all payment notifications
I receive the notification
?????
Verify the payment status and price are correct
Navigate the user away from the verifying screen to the next page
In step 6 all i have is the token that was generated for the transaction and the webhook doesnt provide that token back to me. How do I say "this transaction belongs to this user who is waiting to be verified"?
You can use the getTransactionDetailsRequest in their Transaction Reporting API to get the transaction details. The best place to put this information is in the refTransId field which is a value you can pass in as part of your transaction.
We currently accept credit cards by phone (entering the order info into the Virtual Terminal) as well as on the website (OpenCart, using the built-in Authorize.net AIM module).
Problem: when order is placed on website, the customer receives 2 E-mails - 1 from our site, 1 from Authorize. The Authorize E-mail, being plaintext, looks ugly AF, and my boss wants to have it disabled.
Attempt # 1: looked in the Authorize.net AIM plugin/module settings. No such option.
Attempt # 2: in the Authorize.net account, under "Settings -> E-mail Receipt", there is a checkbox "Email transaction receipt to customer (if email address is provided)".
Result #2: unfortunately, this disables ALL transaction E-mails - from website transactions (OK) and from Virtual Terminal phone-order transactions (NOT cool). We have to provide an E-mail receipt to phone customers.
Attempt #3: in the OpenCart system, editing file:
catalog/controller/extension/payment/authorizenet_aim.php
to comment out the line
$data['x_email'] = $order_info['email'];
Result #3: during checkout, even if a valid E-mail is entered, upon trying to submit the order, the "Email address is required" error message appears.
So...
Can't disable it in Authorize plugin/module in OpenCart.
Can't disable it in Authorize Account Settings.
Can't just delete the E-mail from the array of data that OpenCart collects during checkout.
How can I disable the Authorize.net E-mail (and ONLY the Authorize.net E-mail, I still want the website receipt to go out) on a site built on OpenCart 3.0?
Found the solution (via Authorize.net Developers Forum). Simpler than I expected:
Open file: public_html/catalog/controller/extension/payment/authorizenet_aim.php
Find line: $data['x_relay_response'] = 'false';
Add after: $data['x_email_customer'] = 'false';
This allows the checkout process to complete without errors, and sends the transaction to Authorize.net along with the instruction to not E-mail the customer.
This isn't a great solution but could you change the email address that gets sent to Authorize.net to be the store admin email, in that case it won't give you the "Email address is required" error message and you'll get that email instead of the customer.
In attempt number 3, can you confirm whether OpenCart gives the error about the email being required or if Authorize.Net gives that error? If Authorize.Net provides the error it may be reconciled by adjusting the payment form settings in Authorize.Net:
1. Sign into Authorize.Net
2. Account > Payment Form > Form Fields
3. Make sure the email field isn’t checked as required.
4. Save your changes at the bottom of the page
We are sending email to customer from Lead module and email sent to customer successfully from Vtiger. also we have integrate Mail Manager
in Vtiger.
i can also see that email in Sent box.
now, When Customer will give reply for that mail which i have sent from Lead module that will automatically appear in Lead Module Email Tab. right now i am getting am reply in Mail Box but i need log email in Lead section with particular customer replay.
Please help me if anyone solution..
It's by default functionality which is provided by Vtiger CRM.
We have configure Mail Scanner and select folder which we have to scan.
also, we have add condition or rule for this what we have to do if we can get result while scanning.
Please check status for MailScanner in vtiger_cron_task table. it must be 1.
also we have to set vtigercron.php in cronjob.
you can also run vtigercron.php in console on server with below command
php vtigercron.php
After success full scan you can get below message
Please Let me know if you have any question.
When user buys voucher, they get the confirmation purchase email but the recipient don't get the email with the voucher code. I have to log in the Admin and click the send email button to send the voucher code manually to the recipient. So the mail protocol is working fine, it's just that the code doesn't seem to call the send function after purchase. How come?
I the admin panel system settings "Option" tab there is a setting which reads:
Complete Order Status:
Set the order status the customers order must reach before they are allowed to access their downloadable products and gift vouchers.
Make sure the customer's order is set to match this setting and the voucher should be sent. Otherwise, the voucher will be sent anytime the order matches the Complete Order Status setting.
i am using oscommerce for my client.
i have integrate authorize.net payment module for payment using credit card.
when i am checkout and confirm payment after enter credit card detail..
page is time out and give the following error.
An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.
This transaction has been approved.
It is advisable for you to contact the merchant to verify that you will receive the product or service.
any one know why this problem occure..
If any help it would be appreciated...
This means the relay response used by OSCommerce is not returning a successful response to Authorize.Net in time (5 seconds). As a result Authorize.Net is assuming the page is not functioning and displaying that message. I'm not familiar with OSCommerce to know how to fix it but hopefully this points you in the right direction.