As mentioned in the title I need to get Ticket's TimeUnit via OTRS soap service (v 3.3). It is standard field used in create Ticket service.
The problem is that GetTicket service receives all the expected fields but TimeUnit.
Ok, as I have explored OTRS docs and all the stuff I see that standard open source version of OTRS does not support getting TimeUnit field with GetTicket operation (in GenericInterface).
The only way is to add the functionality by developing source code of GenericInterface or by adding external OTRS plugin (if exists).
It is not a configuration matter.
Related
I have recently started working on WSO2 API manager and I have added a user signup workflow to it by following on this link :
https://docs.wso2.com/display/AM180/Adding+a+User+Signup+Workflow
It was pretty simple and straightforward, but the thing is, in my case I am the admin as well as the user. So Once I send a signup request, I manually log on to workflow-admin console and approve the request and once i approve the request I can login to the API Store. But in a typical production environment, the admin as well as the user must get some kind of email notification so that they can approve/reject as well as login once request is approved. How do I achieve this kind of scenario wherein the user will get an email notification once his/ her request has been approved as well as the admin will get a notification once a request is sent?
I have checked the adding a workflow-extension module in the documentation:
https://docs.wso2.com/display/AM180/Adding+Workflow+Extensions
But i'm still trying to figure it out.
Looking forward to some help.
As far as I know the current release of the Business Process Server doesnt have support for email notifications for HumanTasks. But this will be available from the next release of the Business Process Server (v3.5). As a work around what you can do is create a service in the ESB to send out emails and create a BPEL workflow (with humanTasks) which will trigger this email service in the ESB. But if you can wait till the next release (which should be available by end of Aug), then this feature would be available with the new Business Process Server.
Ok I finally got it working.
Write a class in java similar to UserSignUpWSWorkflowExecutor.java, make sure it extends the UserSignUpWorkflowExecutor class in the org.wso2.carbon.apimgt.impl.workflow package. And now in the complete method of your class, check for the signup status and write the logic for sending mail here. After this step make a jar of the particular package/component and add it to the patches directory in binary file of wso2 API Manager, while doing so make sure the name of the jar is similar to the one in the plugins directory. After this Step start your API Manager and in the admin console there is a workflow-extensions.xml file. Edit that file and add give the name of jar that you just created along with its package name. save it and restart the API Manager.
Note : Enable the user sign up worflow executor by following this link first
https://docs.wso2.com/display/AM180/Adding+a+User+Signup+Workflow
I added a new user attribute to my LDAP schema, and configured user-mgt.xml to support the new custom ObjectClass.
Then I used the Claim Management UI, and managed to succesfully set the new attribute to be displayed and Supported by default.
Now it all works: I checked that the new claim is correctly setup in the registry db, and whenever I edit a user profile I can view and edit the new custom attribute.
The question is: Can I set this straight up from some xml configuration file?
My problem is that even I edit claim-config.xml and change the parameters to the corresponding claim in the http://wso2.org/claims dialect to be Supported, and give it a DisplayOrder, it has no effect.
I would like not to depend much on the GUI and registry status, but rather rely on configuration files.
Thanks
You can not edit claim-config.xml file add new claims, if the server has been started once. Only 1st startup, it would populate all claims in to the database (you can delete the database and edit the file and start, then also it would populate). Then you can only edit or add them through management console UI. However, if you know about Identity Server, all these UI functions have been exposed via web service API. If you does not like UI, you can do it using automating web service call... Basically SOAPUI can be used for this purpose.
I use Liferay 6.1.1-ce-ga2 bundled with Tomcat server and Oracle 10g database.
My goal is to insert some content, as Journal Article, and display them in an Asset Publisher (with a structure and template, already working).
I used JournalArticleServiceSoap.addArticle(...) with the right fields (groupid, structureid, templateid, ...). The contents are "correctly" inserted in the database and I can see them inside web contents from administrator content panel. The contents have also "Approved" as status. This is done by setting:
serviceContext.setWorkflowAction(WorkflowConstants.ACTION_PUBLISH)
However, I can't see the inserted contents displayed with the other contents in the Asset Publisher, until I open it again for edition and click on publish button (even without changing nothing). Then the content is published as expected. The problem is the number of contents. It is about 600 so I can't to this action for each one.
I do not understand what is the matter and how to figure it out? In other words, what do I have to do to make the web-content inserted by web service display automatically in Asset Publisher?
Or, what does the "Publish" do exactly so I can try to reproduce programmatically with SOAP service (or SQL after insertion)?
Thank you in advance for your help.
I've also posted the same question in Liferay' forum: Problem to display JournalArticle inserted by SOAP web service
you can try to log the database accessing from Liferay and see what will be changed after you save article manualy. Herefor set the logging level of hibernate to info or debug.
are you setting serviceContext like this?
ServiceContext serviceContext = new ServiceContext();
serviceContext.setAddGuestPermissions(true);
serviceContext.setAddGroupPermissions(true);
serviceContext.setScopeGroupId(groupId);
serviceContext.setWorkflowAction(WorkflowConstants.ACTION_PUBLISH);
You must setting serviceContext Like This:
ServiceContext serviceContext = new ServiceContext();
//serviceContext.setAddGuestPermissions(true);
//serviceContext.setAddGroupPermissions(true);
serviceContext.setScopeGroupId(groupId);
serviceContext.setWorkflowAction(1);
serviceContext.setIndexingEnabled(true);
serviceContext.setIndexingEnabled(true); is Very Important.
The following code is not must requeired.
serviceContext.setAddGuestPermissions(true);
serviceContext.setAddGroupPermissions(true);
Edited
The issue (#347688) has been fixed in Sitecore CMS 6.5.0 rev. 120427 (6.5.0 Update-4) and DMS 2.0.1 rev. 120427
We have been asked to explain where the editor can customize the campaign tracking url, they have seen the feature when participating in Sitecore Training sessions, but can't find the features in the our platform that is currently fully updated.
It seems to me the feature has been removed otherwise it is hidden in {3AC13180-912F-4388-AF56-46A0F1172E70} that is missing in the DMS Installation, when looking at the insert options for the Campaign Item.
Does anyone have insight on the topic ? and if the feature is still present or has been removed for another model.
OMS / Custom Campaign tracking URL
When looking at the old documentation for Sitecore OMS the section related OMS Creating Campaign Events, it should be possible for the Editor to personalize the incomming url parameter that triggers the page visit to attach to a specific campaign.
Reference: "OMS Creating Campaign Events" page 13-14
http://sdn.sitecore.net/upload/sitecore6/64/online%20marketing%20suite%20cookbook-usletter.pdf
Engagement Analytics / No Custom Campaign tracking URL (?)
In the new DMS 2.0 / Engagement Analytics there are also Page events, and they should be attachable to Campaigns. But we can't seem to create anything under the Campaign definition even tho the first line in the documentation suggests it. Looking at the Insert options on the campaign there is a missing id: {3AC13180-912F-4388-AF56-46A0F1172E70} that suggest the installation is missing an Item for this feature to function.
Reference: "Engagement Analytics Page Events" page 6-7
http://sdn.sitecore.net/upload/sitecore6/65/engagement_analytics_configuration_reference_sc65-usletter.pdf
Campaigns
You can associate events with specific campaigns. To register a
campaign event, beneath the campaign definition item, insert a
campaign event definition item using the System/Analytics/Campaign
data template. You can activate the campaign using the value of the
sc_camp query string parameter or you can assign a campaign to a
content item, such as a landing page. For more information about
campaigns, see the section Campaign. To change the name of the sc_camp
query string parameter, see the section The
Analytics.CampaignQueryStringKey Setting.
I have been in contact with Sitecore Support and they responded that the option of customizing the url that triggers the campaign has been removed. The documentation is misleading on the subject and they have registered it as a bug.
So yoursite.net/?sc_camp={ID of the campaign item here} or using a landing page with the campaign as trigger is currently the only way to monitor incoming links from a campaign, unless custom code is build.
Thanks for the answers.
Edited:
The issue (#347688) has been fixed in Sitecore CMS 6.5.0 rev. 120427 (6.5.0 Update-4) and DMS 2.0.1 rev. 120427
Mentioned ID {3AC13180-912F-4388-AF56-46A0F1172E70} used to be a Campaign Event template. Campaign Events are no longer used, as they were replaced by Campaign in Sitecore DMS.
In order to track it, use the following URL format: yoursite.net/?sc_camp={ID of the campaign item here}
I just wanted to add in that although it might be what they know and what they want to use, the reason that it's so obscured is because that's really not how you should be doing things and its not a practice I'd recommend since it's not really guaranteed to be tracked. The structure of DMS and the underlying database is such that I'd stick to setting things up by associating things with a campaign. Tracking is done in large part via page events that are triggered... but just amending a url will trigger a visit and a new page, but not a page event to be created unless there is something associated with that item that will trigger an event.
Campaigns are typically associated with items, or events, or engagement plans or any number of different elements of DMS. In all cases, there's a tab on the item that has an option to check the campaign to associate it with. That's how you want to be doing this which ensures that a page event is properly created and associated with the campaign.
This is regarding a Blackberry that is connected to a BES Server, and the Administration Web Service.
I need to enable and send an Enterprise Activation email, however I need to also set an ActivationPassword.
I looked at the help document and after tracing the abstract classes, I think I need to do "something" with EnableBlackBerryUserDispatcherAttributes.
How do I send an enterprise activation email with a password to an Exchange user? I can't find anything, anywhere. (Sure I can add a user to the server, but what good is that if I can't activate the account !?)
I've found the following objects in the webservice that indicate it is possible, but I can't figure out how to use them...
ActivationPassword;
ActivationContext;
ActivationPasswordType;
ActivationPasswordOperationTypeEnumType;
clearActivationPassword;
EnterpriseActivationEvent;
setActivationPassword;
Just to be clear the online samples only address the creation of a user, not enabling them.
My alternative is to shell out $250 bucks for this missing documentation.
If you are an ISV partner or T3 subscriber, the answer to this question is free for you at devsupport#rim.com so I'll appreciate any strings you can pull as well. While you're at it I'd appreciate if you can tell me how to update the email component as described on this part of the admin website
The user list from the company
directory is automatically updated on
a timely basis. The update process can
be manually started using the email
component.
you should have a look at the dispatcher webservice. This means you have to generate a stub for the dispatcher webservice as shown in the tutorial. The stub is a instance of com.rim.bes.bas.baa.BAADispatcher which holds methods for setting and generating EA-passwords.
Regards