JWildCardHandler Internal 500 Error when submitting form - coldfusion

Question

We are getting this relentless 500 error on a coldfusion site. We are using Coldfusion 9.0.1 and only when we submit a form to update a database table we get this error. Only one page causes it, but there is nothing in the logs indicating what happened.
I turned on detailed errors for this one site and I see that the error is caused by the JWildCardHandler with error code 0x00000000.
I've checked permissions on everything. Even on the Access DB that is being used.
I tried this same code and database on another server and I receive no error at all. I tried making sure the config was the exact same for IIS and CF on both servers and still get the error.
Any ideas? There just seems to be no reason that it's throwing this error.
Here is the form processing page that is causing the error. Really not much, just some basic queries:
<cfquery datasource="#Datasource#" name="UpdateTheTable">
UPDATE Our_table SET
#Est# = #PreserveSingleQuotes(EstValue)#,
Username = '#CurrentUser.Username#',
DateCurrent = NOW()
WHERE Attribute1=#CurrentUser.Attribute1ID# AND Attribute2=#Attribute2ID#;
</cfquery>
Here is our stack trace:
<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type='text/xsl' href='freb.xsl'?>
<!-- saved from url=(0014)about:internet -->
<failedRequest url="http://oursite.domain.com:80/subdir/index.cfm"
siteId="8"
appPoolId="subdir"
processId="13528"
verb="POST"
remoteUserName=""
userName=""
tokenUserName="NT AUTHORITY\IUSR"
authenticationType="anonymous"
activityId="{00000000-0000-0000-7E06-0080000000E2}"
failureReason="STATUS_CODE"
statusCode="500"
triggerStatusCode="500"
timeTaken="202"
xmlns:freb="http://schemas.microsoft.com/win/2006/06/iis/freb"
>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>1</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.490Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
<Data Name="SiteId">8</Data>
<Data Name="AppPoolId">subdir</Data>
<Data Name="ConnId">1610614393</Data>
<Data Name="RawConnId">0</Data>
<Data Name="RequestURL">http://oursite.domain.com:80/subdir/index.cfm</Data>
<Data Name="RequestVerb">POST</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>GENERAL_REQUEST_START</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>12</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.490Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>GENERAL_ISAPI_HANDLER</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>1</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.599Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>ISAPI_START</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{2E94E6C7-EDA0-4B73-9010-2529EDCE1C27}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ISAPI Extension" Guid="{A1C2040E-8840-4C31-BA11-9871031A19EA}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>1</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.599Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
<Data Name="DllName">C:\ColdFusion9\runtime\lib\wsconfig\1\jrun_iis6_wildcard.dll</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>CALL_ISAPI_EXTENSION</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{ACADE3B2-B7D7-4339-956C-811B4EDB1B24}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ISAPI Extension" Guid="{A1C2040E-8840-4C31-BA11-9871031A19EA}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>2</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.614Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>ISAPI_EXTENSION_DONE</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{ACADE3B2-B7D7-4339-956C-811B4EDB1B24}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>2</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.614Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>ISAPI_END</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{2E94E6C7-EDA0-4B73-9010-2529EDCE1C27}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>33</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.614Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
<Data Name="HttpStatus">500</Data>
<Data Name="HttpSubStatus">0</Data>
<Data Name="FileNameOrURL">500.htm</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>GENERAL_SEND_CUSTOM_ERROR</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
</ExtendedTracingInfo>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="WWW Server" Guid="{3A2A4E84-4C21-4981-AE10-3FDA0D9B0F83}"/>
<EventID>0</EventID>
<Version>1</Version>
<Level>0</Level>
<Opcode>2</Opcode>
<Keywords>0x0</Keywords>
<TimeCreated SystemTime="2013-04-22T13:36:17.692Z"/>
<Correlation ActivityID="{00000000-0000-0000-7E06-0080000000E2}"/>
<Execution ProcessID="13528" ThreadID="13628"/>
<Computer>Server1</Computer>
</System>
<EventData>
<Data Name="ContextId">{00000000-0000-0000-7E06-0080000000E2}</Data>
<Data Name="BytesSent">6428</Data>
<Data Name="BytesReceived">4864</Data>
<Data Name="HttpStatus">500</Data>
<Data Name="HttpSubStatus">0</Data>
</EventData>
<RenderingInfo Culture="en-US">
<Opcode>GENERAL_REQUEST_END</Opcode>
</RenderingInfo>
<ExtendedTracingInfo xmlns="http://schemas.microsoft.com/win/2004/08/events/trace">
<EventGuid>{D42CF7EF-DE92-473E-8B6C-621EA663113A}</EventGuid>
</ExtendedTracingInfo>
</Event>
</failedRequest>

Answer 1

I recently ran into the same problem, same error, same 0x00000000 error code, same even down to the occurrence on a single form (other forms were working fine). The problem boiled down to the "postParametersLimit" setting in CF's neo-runtime.xml. The form data was exceeding the limit, causing CF to reject the request, and surfacing the error at the point of the JWildCardHandler handler. I simply increased the postParametersLimit in neo-runtime (using Notepad, just do a text search for that parameter name in the xml file. You'll see the value for it. Change. Save.) and restarted the CF services. All is good. I am running 64bit CF9.0.2 on load-balanced 64bit Win2008 R2 servers. Good luck.