I got a warning about suspicious activity in my GCP billing account. GCP asked me to verify my payment method (credit card) by uploading the photo of the credit card and government issued ID card. I uploaded them then my account got suspended without reason. Anybody knows about this or knows who should I contact regarding this issue?
Thanks a lot
Unfortunately, StackOverflow community can do nothing with issues related to billing.
Please have a look at the documentation Cloud Billing Support:
All Google Cloud accounts get free billing and payments support. This
page tells you how to contact Cloud Billing Support if you need help
with your Cloud Billing account, and shows you where to get more
information about managing your billing account.
Cloud Billing Support is available in several regions and languages.
For information about support availability, see Google Cloud Support
Plans.
To solve your issue you should contact Google Cloud Support, it's free of charge for all billing related questions as a part of Basic support plan.
Related
Google is trying to charge $178 from my account, I don't even know what google console for, I don't even have a business, anyway can someone tell me how to cancel or deactivate google platform, because I don't need it. please
That is going to happen when you have test for something on Cloud console and forget to close that service or account.
In this case you can drop a massage to google cloud from your account.
You can submit a unknown charges billing form.
https://support.google.com/cloud/contact/cloud_platform_unknown_charges
For more details you can explore this page.
https://cloud.google.com/billing/docs/how-to/resolve-issues
I get this error in Google cloud as I go to buy Google cloud support.
You're seeing this page because you don't have a support role. To access Role-Based Support, please contact your Support Account Administrator or Organization Administrator.
As a mention, I already has owner, editor and viewer permission in Google cloud and I checked google service page and allowed all IAM roles but yet I am getting this error. Please send me reply of how to solve this.
Any hint also very helpful for me.
Hope to hear from you soon.
Support contracts are tied to the organization, not to the project. You'll need the role roles/cloudsupport.admin at the organization level to purchase support.
See info: https://cloud.google.com/support/docs/role-based-support#support_account_administrator_role
I'm just starting on GCP, i want to create a project but it just fails with generic error
cloud shell at least give some useless info to contact support:
ERROR: (gcloud.projects.create) FAILED_PRECONDITION: Google Cloud Platform service has been suspended. Please contact support to restore service.
- '#type': type.googleapis.com/google.rpc.PreconditionFailure
violations:
- description: Google Cloud Platform service has been suspended. Please contact
support to restore service.
type: SERVICE
Probably this was caused by some billing issue in the past (3+years ?), actually i have just 1 active billing account..
But i have no way to contact the support as i have no project to select... anyone know how to fix this loophole?
Unfortunately, Stack Overflow community can do nothing in such cases.
To solve your issue you should reach out to Billing and Payments Support team and they can definitely investigate your issue related to suspension and would be able to advise you way forward.
In addition, have a look at the documentation Project suspension guidelines section Google Cloud project suspension
Google Cloud projects may be suspended due to violations of the GCP
ToS, including the Google Cloud Acceptable Use Policy (GCP AUP). When
activities that violate the Google Cloud AUP or ToS are detected in a
project, the project owner has an obligation to fix the violation
immediately. If the violation is not fixed, Google may take action to
suspend the project. It is important that Google Cloud developers
check the project owner email account regularly. If Google suspends a
Google Cloud project then all the associated Google Cloud workloads
will be suspended as well. The owner of a suspended project will
receive a notification email from google-cloud-compliance#google.com
with resources to appeal.
also, at the section Billing account suspension:
Google Cloud billing accounts may be suspended due to violations of
Google Cloud ToS or for suspected fraud. If a billing account is
suspended then all Google Cloud resources attached to that billing
account are suspended as well.
Looks like Indian Credit/Debit Cards are not supported by GCP https://support.google.com/a/answer/3401127?hl=en
What are the alternatives ?
Each Google Cloud Projects is entitled to receive free billing and payments support. You can get more details on how to contact billing by visiting the Billing Support doc.
I would like to create a GCP cost management platform for resellers/MSP. The platform will pule cost data per each of the reseller's end customers.
Where Can I find information on:
How can I access the reseller's data?
What is the data structure? Does a reseller have one dataset for all of his customers, or one dataset per customer?
What are the needed credentials that the reseller needs to provide in order to fetch his customers data, and what permissions need to be provided?
I created a Video Lab on Google Cloud Billing. The first step is to understand how billing works in Google Cloud. Then understand how Identity and Access Management works so that you know what roles you need for credentials to access billing APIs.
Google Cloud Billing
Review the following documentation links for technical API details:
Get Started with the Cloud Billing API
Cloud Billing API
APIs & Reference
To access reseller information you will need to become a Google Partner first. Then request documentation.