When getting the call log data using below URL:
https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Simple&dateFrom='+Datetime.now().format('yyyy-MM-dd')+'&page=1&perPage=10000
This data is not matching with the inbound and outbound count in Live Reports.
Is any way there to get Live Reports data using an API call?
Live Reports provide graphical representations from some internal metrics and metadata and are totally independent system and not sure if it uses data from RingCentral call log.
The API you are using is of call log with parameters and it will be not same as Live Report data and will have some difference in both the output.
RingCentral Live Reports uses Call Session Notification (CSN) events as the underlying data for its metrics and so you can replicate the results by subscribing to the following CSN event filters:
[
"/restapi/v1.0/account/{accountId}/telephony/sessions",
"/restapi/v1.0/account/{accountId}/extension/~/telephony/sessions"
]
Read more here:
Account Telephony Sessions Event
Extension Telephony Sessions Event
Related
We've created a Google Cloud Function that is essentially an internal API. Is there any way that other internal Google Cloud Functions can talk to the API function without exposing a HTTP endpoint for that function?
We've looked at PubSub but as far as we can see, you can send a request (per say!) but you can't receive a response.
Ideally, we don't want to expose a HTTP endpoint due to the extra security ramifications and we are trying to follow a microservice approach so every function is its own entity.
I sympathize with your microservices approach and trying to keep your services independent. You can accomplish this without opening all your functions to HTTP. Chris Richardson describes a similar case on his excellent website microservices.io:
You have applied the Database per Service pattern. Each service has
its own database. Some business transactions, however, span multiple
services so you need a mechanism to ensure data consistency across
services. For example, lets imagine that you are building an e-commerce store
where customers have a credit limit. The application must ensure that
a new order will not exceed the customer’s credit limit. Since Orders
and Customers are in different databases the application cannot simply
use a local ACID transaction.
He then goes on:
An e-commerce application that uses this approach would create an
order using a choreography-based saga that consists of the following
steps:
The Order Service creates an Order in a pending state and publishes an OrderCreated event.
The Customer Service receives the event attempts to reserve credit for that Order. It publishes either a Credit Reserved event or a
CreditLimitExceeded event.
The Order Service receives the event and changes the state of the order to either approved or cancelled.
Basically, instead of a direct function call that returns a value synchronously, the first microservice sends an asynchronous "request event" to the second microservice which issues a "response event" that the first service picks up. You would use Cloud PubSub to send and receive the messages.
You can read more about this under the Saga pattern on his website.
The most straightforward thing to do is wrap your API up into a regular function or object, and deploy that extra code along with each function that needs to use it. You may even wish to fully modularize the code, as you would expect from an npm module.
I’ve created a Lex bot that is integrated with an Amazon Connect work flow. The bot is invoked when the user calls the phone number specified in the Connect instance, and the bot itself invokes a Lambda function for initialisation & validation and fulfilment. The bot asks several questions that require the caller to provide simple responses. It all works OK, so far so good. I would like to add a final question that asks the caller for their comments. This could be any spoken text, including non-English words. I would like to be able to capture this Comment slot value as an audio stream or file, perhaps for storage in S3, with the goal of emailing a call centre administrator and providing the audio file as an MP3 or WAV attachment. Is there any way of doing this in Lex?
I’ve seen mention of ‘User utterance storage’ here: https://aws.amazon.com/blogs/contact-center/amazon-connect-with-amazon-lex-press-or-say-input/, but there’s no such setting visible in my Lex console.
I’m aware that Connect can be configured to store a recording in S3, but I need to be able to access the recording for the current phone call from within the Lambda function in order to attach it to an email. Any advice on how to achieve this, or suggestions for a workaround, would be much appreciated.
Thanks
Amazon Connect call recording can only record conversations once an agent accepts the call. Currently Connect cannot record voice in the Contact Flows. So in regards to getting the raw audio from Connect, that is not possible.
However, it looks like you can get it from lex if you developed an external application (could be lambda) that gets utterances: https://docs.aws.amazon.com/lex/latest/dg/API_GetUtterancesView.html
I also do not see the option to enable or disable user utterance storage in Lex, but this makes me think that by default, all are recorded: https://docs.aws.amazon.com/lex/latest/dg/API_DeleteUtterances.html
We need to create a monitor that will show any income calls in our extranet in live time.
We were able to show active calls by using /account/~/extension/~/active-calls, however, to achieve what we need we would need to make a request each second which I guess will be blocked by rate limits.
Is there a better solution for it?
Thanks
Subscription (Push Notification) API resource empowers developers to enable the client application(s) to create a single subscription (to one or more extension's) and continually receive push notifications in real time for each subscribed extension.When using this approach for your application(s) to receive events on your RingCentral account, no polling is involved.
You can create a subscription using either of the below-mentioned transportType for receiving push notifications:
PubNub
WebHook
Notifications which the client wants to receive can be specified by the event filters which are set in the subscription request. The event filter is exposed as a URL, pointing to the required RingCentral API resource. Currently the following event types are available for notifications: extensions, messages and presence. They are described in detail below:
Notifications Event Types
You can take a look at the Subscription API below:
Subscription API
If you are interested in Subscribing to Push notifications via WebHook then we have an Easy-to-follow Quickstart guide here:
RingCentral Webhooks Quickstart Guide
I am working with wso2cep3.0. I went through the docs of wso2cep but there is no exaplanation about wso2cep how would i use it
1.what is the use of Input Event Adapter:-in my concern for getting the data from client.
2.Event Builder means incoming data format specifier.
3.Event Formatter means Outgoing data format specifier.
4.Output Event Adapter out put handler.
but how can i use this thing means any program or any event writer most important how would i publish this to external world example as http endpoint or https or jms.
I am unable to understand how would i start and where can i start.
Please suggest me i know the ESB,DSS,IS,BPS
For a typical CEP usecase, you configure the input event adaptor to connect to an event source, such as a JMS endpoint, Thrift endpoint(WSO2Event adaptor in CEP 3.0.0) etc. Event builder specifies how the incoming message will be mapped.
Next the execution plans will have the actual query (the processing part) of the execution flow. This is where the CEP engine actually processes the events.
Event formatter formats it to an output format as needed. The output event adaptor connects to the actual endpoint to which the processed result would be published. It would go and publish to a JMS endpoint, email, database etc.
To get started, you need to create an input event adaptor, then an event builder that uses the input event adaptor, then the execution plan, then the output event adaptor, and an event formatter that would format the result from the execution plan and send to the relevant output adaptor. You can find the flow in [1].
You can find example configurations in /samples/artifacts directory. You can find an overview of samples in [2] and can find how to run them [3]. Each sample has an associated producer and a consumer that simulates real world event producers/consumers. Samples would be the best place to learn more about CEP configurations.
[1] http://docs.wso2.org/display/CEP300/CEP+Configuration+Overview
[2] http://docs.wso2.org/display/CEP300/Overview+of+Samples
[3] http://docs.wso2.org/display/CEP300/Setting+up+CEP+Samples
We want to push legency system's log to BAM, and to send email to administrator if an exception occurs.
Data publisher helps a lot, but I don't know about CEP. How can I manage the email sent real time?
If you are analyzing the logs real-time, you can use WSO2 CEP with an email output event adaptor to generate notifications as emails. For a sample on generating email notifications, you can refer to sample no. 0106 here.
You will have to write a query to detect exceptions in the logs here. Writing a filter query with 'contains' clause may be enough if you are just detecting the occurrences of word 'exception'. You can find documentation on writing filters here.