I want to link to our OTRS (version 5) -- is it possible to create a URL in such a way that a special parametrized search is performed within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt#charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt#charite.de
Unfortunately that's not possible out of the box - at least in the way you probably intend to use it. All real search functions in OTRS (that I'm aware of) use HTTP-POST. Parameterized POST request using an URL is in principle possible, but strongly discouraged and wouldn't really work if you intend to store those searches as bookmarks or something like that.
The good news - you can create a saved search and trigger that via a URL like this:
https://url.to.otrs.de/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=current%20Changes
In this case the Profile=current%20Changes would be replaced by the name of the search profile (Special Characters must be encoded).
Related
I need to create a RESTful webservice that allows for addressing entities by using different types of IDs. I will give you an example based on books (which is not what I need to process but I want to build a common understanding this way).
Books can be identifier by:
ISBN 13
ID
title
I can create a book by POSTing to /api/v1/books/The%20Bible. This book can then later be addressed by its ISBN /api/v1/books/12312312301 or ID /api/v1/books/A9471IZ1. If I implemented it this way I would need to analyze whatever identifier gets sent and convert it internally.
Is it 'legal' to add the type of identifier to the URL ? Like /api/v1/books/title/The%20Bible?
It seems that what you need is not simply retrieving resources, but searching for them by certain criteria (in your case, by ISBN, title or ID). In that case, rather than complicate your /books endpoint (which, ideally, should only returns books by ID), I'd create a separate /search function. You can then use it search for books by any field.
For example, you would have:
GET /search?title=bible
GET /search?isbn=12312312301
It can even be easily expanded to add more fields later on.
First: A RESTful URl should only contain nouns and not verbs. You can find a lot of best-practices online, as example: RESTful API Design: nouns are good, verbs are bad
One approach would be to detect the id/identifier in code.
The pattern would be, as you already mentioned:
GET /api/v1/books/{id}, like /api/v1/books/12312312301 or /api/v1/books/The%20Bible
Another approach, similar to this.lau_, would be with a query parameter. But I suggest to add the query parameter to the books URL (because only nouns, no verbs):
GET /api/v1/books?isbn=12312312301
The better solution? Not sure…
Because you are selecting “one book by id” (except title), rather than performing a query/search, I prefer the first approach (…/books should return “a collection of books” and .../books/{id} should return only one book).
But maybe someone has a better approach/idea?
Edit:
I suggest to avoid adding the identifier to the URL, it has “bad smell”. But is also a possible approach and I saw that a lot in other APIs. Let’s see if I can find some information on that, if its “ok” or should be avoided.
Edit 2:
See REST API DESIGN - Getting a resource through REST with different parameters but same url pattern and REST - supporting multiple possible identifiers
I'm trying to wrap my head around the difference between a "collection" and a "store" in REST. From what I've read so far,
a collection is:
"a server-managed directory of resources"
and a store is a:
"client-managed resource repository"
I found this post: How "store" REST archetype isn't creating a new resource and a new URI?
but it didn't really help me clarify the difference. I mean, I understand one is controlled by the server and the other by the client... but can someone give me a concrete example of what a store might be in a real world application?
I *think it's something like this:
GET http://myrestapplication.com/widgets/{widget_id} -- retrieves a widget from db
POST http://myrestapplication.com/widgets/{widget_id} -- creates a new widget from db
PUT http://myrestapplication.com/widgets/{widget_id},[list of updated parms & their vals] -- update widget
PUT http://myrestapplication.com/users/johndoe/mywishlist/{widget_id} -- updates john doe's profile to add a widget that already exists in the database... but links to it as his favorite one or one that he wants to buy
Is this correct?
if so, could the last PUT also be expressed as a POST somehow?
EDIT 1
I found an online link to the book i'm reading... where it makes the distinction between the two:
https://books.google.ca/books?id=4lZcsRwXo6MC&pg=PA16&lpg=PA16&dq=A+store+is+a+client-managed+resource+repository.+A+store+resource+lets+an+API+client:+put+resources+in,+get+them+back+out,+and+decide+when+to+delete+them&source=bl&ots=F4CkbFkweL&sig=H6eKZMPR_jQdeBZkBL1h6hVkK_E&hl=en&sa=X&ei=BB-vVJX6HYWvyQTByYHIAg&ved=0CB0Q6AEwAA#v=onepage&q=A%20store%20is%20a%20client-managed%20resource%20repository.%20A%20store%20resource%20lets%20an%20API%20client%3A%20put%20resources%20in%2C%20get%20them%20back%20out%2C%20and%20decide%20when%20to%20delete%20them&f=false
REST uses http verbs to manipulate resources. Full-Stop. That's it. To build some classes of browser-based application developers sometimes use local storage (a store), but that has absolutely nothing to do with REST (in fact, it's the opposite). Collections are a special consideration in REST-based API design because the REST principles place considerable constraints on how they are represented in the results of your queries -- special consideration also because there are no standards on how these things should be represented and access if you're using anything other than html as a resource type.
Edit:
REST suggests that when we ask for a resource we receive that resource and only that resource and that things referenced by that resource are returned as links, not as data. This mimics the http standard by which we return the requested page and links to other pages rather than embedding linked pages. So, our resources should return links to related resources, not the resources themselves.
So, what about collections?
Let's use as an example a college management system that has Course objects each of which contains a huge lists of Students.
When I GET the course I don't want to have the collection of students returned as an embedded list, because that could be huge and because my user might not be interested. Instead, I want to know that the course has a students collection and I want to be able to query that collection separately (when I need to) and I want to be able to page it on demand. For this to work, the course needs to link to the students collection URL (maybe with an appropriate type so that my code knows how to handle the link). Then, I want to use the given collection's url to request a paged list of resources. In this example, the collection's url could be something like: course/1/students, with the convention that I can add paging info to the search string to constrain the results with something like course/1/students?page=1&count=10. Embedding the students collection into the course resource would be a violation of REST. I would not be returning a course, I'd be returning course-and-students.
I'm helping develop a new API for an existing database.
I'm using Python 2.7.3, Django 1.5 and the django-rest-framework 2.2.4 with PostgreSQL 9.1
I need/want good documentation for the API, but I'm shorthanded and I hate writing/maintaining documentation (one of my many flaws).
I need to allow consumers of the API to add new "POS" (points of sale) locations. In the Postgres database, there is a foreign key from pos to pos_location_type. So, here is a simplified table structure.
pos_location_type(
id serial,
description text not null
);
pos(
id serial,
pos_name text not null,
pos_location_type_id int not null references pos_location_type(id)
);
So, to allow them to POST a new pos, they will need to give me a "pos_name" an a valid pos_location_type. So, I've been reading about this stuff all weekend. Lots of debates out there.
How is my API consumers going to know what a pos_location_type is? Or what value to pass here?
It seems like I need to tell them where to get a valid list of pos_locations. Something like:
GET /pos_location/
As a quick note, examples of pos_location_type descriptions might be: ('school', 'park', 'office').
I really like the "Browseability" of of the Django REST Framework, but, it doesn't seem to address this type of thing, and I actually had a very nice chat on IRC with Tom Christie earlier today, and he didn't really have an answer on what to do here (or maybe I never made my question clear).
I've looked at Swagger, and that's a very cool/interesting project, but take a look at their "pet" resource on their demo here. Notice it is pretty similar to what I need to do. To add a new pet, you need to pass a category, which they define as class Category(id: long, name: string). How is the consumer suppose to know what to pass here? What's a valid id? or name?
In Django rest framework, I can define/override what is returned in the OPTION call. I guess I could come up with my own little "system" here and return some information like:
pos-location-url: '/pos_location/'
in the generic form, it would be: {resource}-url: '/path/to/resource_list'
and that would sort of work for the documentation side, but I'm not sure if that's really a nice solution programmatically. What if I change the resources location. That would mean that my consumers would need to programmatically make and OPTIONS call for the resource to figure out all of the relations. Maybe not a bad thing, but feels like a little weird.
So, how do people handle this kind of thing?
Final notes: I get the fact that I don't really want a "leaking" abstaction here and have my database peaking thru the API layer, but the fact remains that there is a foreign_key constraint on this existing database and any insert that doesn't have a valid pos_location_type_id is raising an error.
Also, I'm not trying to open up the URI vs. ID debate. Whether the user has to use the pos_location_type_id int value or a URI doesn't matter for this discussion. In either case, they have no idea what to send me.
I've worked with this kind of stuff in the past. I think there is two ways of approaching this problem, the first you already said it, allow an endpoint for users of the API to know what is the id-like value of the pos_location_type. Many API's do this because a person developing from your API is gonna have to read your documentation and will know where to get the pos_location_type values from. End-users should not worry about this, because they will have an interface showing probably a dropdown list of text values.
On the other hand, the way I've also worked this, not very RESTful-like. Let's suppose you have a location in New York, and the POST could be something like:
POST /pos/new_york/
You can handle /pos/(location_name)/ by normalizing the text, then just search on the database for the value or some similarity, if place does not exist then you just create a new one. That in case users can add new places, if not, then the user would have to know what fixed places exist, which again is the first situation we are in.
that way you can avoid pos_location_type in the request data, you could programatically map it to a valid ID.
If I have a multilingual site, what is the best way to pass information about language?
Right now the language is saved in cookies. That's convenient except that might be not good for search optimization, if search bots don't use cookies.
The other option would be specifying language in address, like exampel.com/?lang=de, but then you probably need to add ?lang=xx to every link on the page.
Is there a right way?
Better way is to maintain this info in session,
The other option would be specifying
language in address, like
exampel.com/?lang=de, but then you
probably need to add ?lang=xx to every
link on the page.
Is there a right way?
I would have created filter than parse each request and fetches the lang param and process accordingly.
Moreover I would recommend you to use following url pattern, and get the lang from filter
yourapp.com/en/welcome/
If you want all the content crawlable then you'd have to pass it in the URL. Either as a parameter http://mydomain.com/en/english-content or maybe have separate sites/subdomains http://english.mydomain.com/english-content
I would use Wikepedia's approach: Different URLs for different languages.
http://en.wikipedia.org for english
http://es.wikipedia.org for Spanish
I understand how to use REST for doing general entity interactions - using urls names to map to entities and the HTTP verbs to map to actions on those entities. But what is the generally accepted way of looking at "actions" more like RPC?
For example, let's say I want to send a command for the device to reset? There's no real "entity" here or do I do something like POST to http://mydevice/device/reset?
/device/reset or /system/reset are ok.
The REST "design pattern" does encourage you to NOT use any verbs.. You could do:
POST http://mydevice/system/state
<stateType>RESET</stateType>
Related information:
How to create REST URL’s without verbs?
Threads tagged with restful-url
I don't think that's the case to use POST. The "RESET action" is a idempotent action (if you call it n times you will always get the same result), so IMHO you should use a PUT call instead POST (as POST is not idempotent).
Also, as you are Putting a resource, you can use
PUT http://system
<device>
<status>RESET</status>
</device>
or
PUT http://system/status/reset
But I think the first one is "more restful", since you are putting a resource, while the second one you just use the URL.
I usually name the entity "system" or something like that. So you do "/system/reset". You've chosen device so that works too.
But yea, I usually consider these types of actions to be updates, which would use the POST method. So I think you are right to POST to /device/reset