I would like to have in my OTRS the functionality that when a ticket is in a specific state ("comment") this ticket will not be visible anywhere in Dashboard/Orders for all agents except for the Admin agent.
Is there a way to show/hide tickets based on the TicketState for specific Agents only?
Thank you.
You can build custom dashlets for groups, which show only certain tickets. For this you need to create an xml-File and place it in your Kernel/Config/Files/ directory as it is described in this blog post.
In your case you would need to replace the standard dashlets with custom ones, which exclude the state, which is admittedly a little tedious...
Related
We have a company program designed to help us get control over data. It has feature to group all the application of one Client. If I want to take a look at them I click on the Client and I see a list of all applications made for him. Take a look at the picture below:
I was wondering if Microsoft Access can do the same? If yes where should I start looking?
I did some internet search and no solution found.
That is built in, and it is called Subdatasheet. You have relationships properly set between Clients and Order, for instance, when you open the Clients table you will see such small "+" allowing to view the Orders of the current client. You may have to set the Subdatasheet Name property of table Clients to "Orders" in this case.
If you want to work with forms, you can build a continuous from for Clients, then one for Orders, then insert the Orders subform in the Footer of the Clients form. Access might tell you you can't do this, just ignore, it works.
In Access that would simply be a continuous form with a filter. Typically opened from a list of clients, setting a filter for the applications of the selected client.
Unless I'm misunderstanding the question.
I need to set up the custom schema for bug. I don't plan to do estimation of bug, put them on Agile board, some other fields should be hide also. I need to decrease number of fields in bug for my company users. I tried it several times, but unsuccessfully. Please, provide me steps.
Do I need create issue type schema?
As far as I understand you are interesting in customizing fields configuration for specific issue type. What you need is to setup a field configuration for your case and then map it to a specific issue type in a field configuration scheme. This can be either existing scheme or you can setup a new one. Scheme then should be associated with a project you want these changes to be applied to. This link can also be helpful for you in order to understand the general concept of configuring fields and screens.
I am looking for a generic method of filtering a series of sitecore items based on the users current profile, I found one promising example:
How do I trigger a profile in Sitecore DMS?
However a few critical references are missing which is a shame as it looks to be a suitably generic function
Resources.Settings.AnalyticsUserProfileEnableSwitch I assume to simply be a boolean switch
The killer is ApplyUserProfile(filter)
Please keep in mind that user profiles are NOT the same thing as profiles in DMS. In DMS this is in reference to Analytics profiles related not to the specific user, but in visiting profiles... i.e. Marketing personas.
If you want to filter items based on user profiles, you simply get the Sitecore.Context.User.Profile and get whatever the property is and implement your logic to how you want to filter.
If you want to filter items based on DMS profiles, then that's something that's going to be difficult to do due to the fact that personas are not entered into the Analytics database real time. Those really aren't something you'll even be aware of at run time and therefore it's going to be difficult to categorize the persona at run time. You could, however, use the rules system to do some filtering based on other criteria (such as using the Engagement plans or something else)... but without more information, that's about as much as can be said.
Is there a way to allow users to see workflow, but only allow them to see their own items within the workflow?
This seems like a problem that would be common. You have a large number of content creators and you only would want them to see how their content is moving in workflow, not the content created by others.
Possible (approximate and messy) solution:
The only possibility I could think of would be to turn off rights inheritance so that I could explicitly deny viewing rights to workflow. Then with a custom action in workflow I could explicitly turn on view rights to each item a user submits.
Am I on the right track? I hope not. ;)
Question Clarification:
I want approvers to see everything, but I want authors to open workflow and only see their own items, not dozens of items from other authors.
This is not the default behaviour as the common use of workflow is for an approval process. In that case the approval team would log in and see the items waiting for approval from the authoring team, if they could only see the items they created then they wouldn't see anything at all.
One way I can think of doing this would be to override the codebeside for the workbox application. Take a look at this file Website\sitecore\shell\Applications\Workbox\Workbox.xml and it's codebeside class Sitecore.Shell.Applications.Workbox.WorkboxForm. If you put your own class in here you could probably add all the logic you need to the 'GetItems' method.
Attacking this from another angle, given you want visibility to the authors on if their items have been approved or not, instead of giving them access to the workbox, why not add a customised email action to the approved status (or the approve command) so that the authors receive an email when their item has been approved. You could also customise the email so that it includes a link to the approved item or includes details of the item so that the author can identify the individual item if they have authored multiple items.
There is a sample email action in the Sitecore.Workflows.Simple.EmailAction class in the Sitecore.Kernel assembly that you can use as a base to your customisations.
If you want to make sure that all items are being approved within a certain timeframe, you could also use the ASR shared source module to generate reports on items that have not been approved within a certain timeframe and have it automatically email this report on a regular basis.
I'm building a small social site, and I want to implement an activity stream in a users profile to display event's like commenting, joining a group, posting something, and so on. Basically, I'm trying to make something similar to a reddit profile that shows a range of user activity.
I'm not sure how I'd do this in Django though. I thought of maybe making an "Activity" model that's OneToOne with their account, and update it through MiddleWare.
Anyone here have a suggestion? Away I could actually implement this in a nice way?
You pretty much need to use an explicit Activity model, then create instances of those records in the view functions that perform the action.
I think you'll find that any other more automatic way of tracking activity would be too inflexible: it would record events at the wrong level of detail, and prevent you from describing events in a way that the user wants to see them.
In my opinion, you should do exactly what you're saying, that is create the model Activity, which has a foreignKey to User which you will populate triggering the things you'll find 'interesting'.
This practice, even if redundant, will speed up your page generation, and you can add a custom field which will hold the text you want to display, and also you can keep track of what generate the Activity.